On-line journey firm Ixigo’s quarterly outcomes have been robust, however throughout an earnings name Wednesday, Group Co-CEO Rajnish Kumar spent a lot of his time speaking about AI.
And he’s particularly centered on income per worker as a key metric to measure whether or not the corporate’s efforts to embed the tech all through the group are working.
For the quarter, Ixigo reported annualized income of INR 22 million ($255,000) per worker. Income rose practically 40% in fiscal 2025, whereas the worker rely grew by lower than 10%.
“That is solely doable if the mindset contained in the staff is to make use of know-how and AI as a substitute of simply hiring extra individuals,” Kumar mentioned.
Ixigo started investing in AI in 2017, Kumar mentioned, when it launched a digital journey assistant that would monitor a consumer’s journey historical past, loyalty applications, and preferences to recommend personalised plans.
At present, AI brokers run a lot of the background work, serving to with monitoring costs, predicting fare shifts, sending boarding passes to wallets, and interfacing with exterior platforms in actual time.
Non-tech groups like HR and advertising use these instruments to automate workflows or produce content material. Voice bots are getting used for duties that after wanted human follow-ups.
“At present, greater than 60% of our buyer help voice interactions are dealt with end-to-end by absolutely autonomous AI brokers,” Kumar mentioned. “These voice brokers don’t simply reply, they proactively name prospects to ship crucial journey updates, gather NPS scores or suggestions and even comply with up with enterprise companions on behalf of our customers or inside groups. That is saving time, bettering service ranges and enabling proactive buyer care at scale.”
This sort of automation got here in helpful throughout a tough first quarter for Indian aviation. Between short-term airspace shutdowns in Might, the tragic AI 171 crash in June, and fallout from regional tensions within the Center East, journey was unstable.
Speaking concerning the first quarter, Group CEO Aloke Bajpai mentioned the staff noticed spikes in buyer outreach for reschedules, cancellations, and alternate preparations.
“With the assistance of our AI augmented buyer help and newly launched voice AI capabilities, we received the power to go above and past for our prospects, and we have been capable of show extra agility and responsiveness in these conditions, serving to us to proceed to achieve market share.”
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Income from operations rose 73% to INR 3.15 billion ($36.5 million).
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Gross transaction worth elevated 55%.
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Revenue earlier than tax rose 76% to INR 287 million ($3.33 million).
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Adjusted EBITDA was up 54% to INR 314 million ($3.6 million).
