Hiya Affected person, a conversational AI firm, has raised $22.5 million in Collection A funding, which it’ll use to scale to extra healthcare organizations and develop its product, it introduced on Thursday.
The Austin, Texas-based startup integrates with observe administration and digital well being file techniques. It gives autonomous voice and SMS brokers to reply affected person calls and texts, schedule appointments, triage sufferers and comply with up on care. It really works in pressing care, major care, psychological well being, vet care, medspas and extra. The corporate’s shoppers embody Revive Med Spa and Octave Well being.
“The entrance door of healthcare is damaged. Throughout the U.S., affected person calls and texts go unanswered as a result of workers shortages and overwhelmed name facilities. This results in missed appointments, delayed care, and misplaced income. Each minute workers spend on the cellphone is time away from sufferers within the clinic. We’re fixing that by automating affected person communications and bettering entry for sufferers whereas lowering the burden on workers,” mentioned Alex Cohen, CEO and founding father of Hiya Affected person, in an e-mail. Cohen beforehand led client product and development at Carbon Well being, a major and pressing care supplier.
The Collection A spherical was led by Scale Enterprise Companions and included participation from 8VC, Bling Capital, Max Ventures, Remus Capital and FirstLook Companions. In complete, Hiya Affected person has raised $30.2 million.
“We search for firms fixing actual operational bottlenecks in healthcare, and Hiya Affected person is tackling one of many greatest—the communication challenges between sufferers and suppliers,” mentioned Jeremy Kaufmann, associate at Scale Enterprise Companions, in a press release. “Hiya Affected person stands out because the category-defining affected person engagement platform, with an skilled group and early buyer traction that show AI can repair the entry hole in healthcare.”
The financing can be used to scale its product by “increasing integrations throughout main observe administration techniques and strengthening compliance/security,” Cohen mentioned. Hiya Affected person can be investing in its go-to-market technique by rising enterprise gross sales and onboarding capability. Lastly, it’s hiring throughout engineering, advertising and marketing and different departments, Cohen added.
“Our fast aim is simply scaling to help the overwhelming demand we’ve had from observe teams,” he mentioned.
The financing comes at a time when about 42% of affected person calls and texts are unanswered throughout busy hours, based on Hiya Affected person’s announcement. This is because of staffing shortages and administrative burden at name facilities.
Conversational AI has emerged as a prime space of curiosity for healthcare enterprise capitalists. Different conversational AI firms embody Abridge, Material Well being and Hyro.ai.
Photograph: Guido Mieth, Getty Pictures
