Texas Roadhouse is perhaps your go-to spot for a extra inexpensive steak or burger, but it surely’s not the one chain steakhouse on the block. There’s Ruth’s Chris, Longhorn, and even Outback, though none of those huge names took house first place in Market Power Data’s (MFI) 2025 Informal Eating Trade Examine. Logan’s Roadhouse earned high marks on the Buyer Loyalty Index, making a big bounce from its spot in ninth place final 12 months.
In accordance with a press launch from PR Newswire, Logan’s skyrocketed in buyer expertise ranking due to “a composite of satisfaction, probability to return, advocate, and expertise elements like friendliness, ambiance, and worth.” The steakhouse achieved a outstanding 52.6% on MFI’s buyer expertise metrics and earned an official ranking of 4.52/5 on the Buyer Loyalty Index. The examine, which surveyed 3,427 shoppers inside america, additionally decided that Logan’s was a high contender for shoppers’ “subsequent 10 eating events.” Texas Roadhouse and Longhorn Steakhouse, then again, earned a 4.45/5 and 4.43/5 rating, demonstrating that though you possibly can choose your individual steak at Texas Roadhouse, you possibly can’t purchase buyer loyalty.
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Logan’s Roadhouse ranks larger than competing, big-name steakhouses
The outside of a Logan’s Roadhouse – James R. Martin/Shutterstock
Logan’s Roadhouse was created by Dave Wachtel and Charles McWhorter, who opened the primary restaurant in Lexington, Kentucky, in 1991. Inside a 12 months of opening, the enterprise did properly sufficient to nominate a president of operations and open a second location in Nashville, Tennessee. By 1996, the restaurant opened to franchising, and by 2000, there have been over 100 Logan’s Roadhouses across the nation. The success solely lasted so lengthy, as Logan’s filed for chapter in 2016 and commenced closing areas. After discovering a brand new funding group and making important adjustments to each menus and operations, Logan’s emerged from the ashes.
From the start, Logan’s has all the time had a knack for creating authentic recipes, however the firm’s reemergence got here with alterations to the standard of meals, together with a concentrate on grilling steaks with actual mesquite wooden. Worth-wise, the restaurant launched the Actual-Deal Meal, which provides shoppers a bang for his or her buck with a drink, a salad, an entree, a facet, and bottomless rolls for simply $11.99, which has definitely contributed to the corporate’s rise in buyer satisfaction. At this time, Logan’s operates about 125 areas throughout the nation, serving every little thing from hen parmesan to cheeseburgers to beer-battered fish to porterhouse steaks, amongst many extra of the most well-liked cuts of steak.
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