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Dubai Police has revealed that its 901 name centre, devoted to non-emergency conditions and buyer inquiries, managed 542,686 communications throughout the first six months of 2025.
These included cellphone calls, emails, and instantaneous messages dealt with by way of chat functions.
Abdullah Ibrahim, Director of the Buyer Happiness Centre on the Normal Division of Administrative Affairs, mentioned the 901 Name Centre recorded 393,000 cellphone calls, 96,610 emails, and 53,076 instantaneous messages from clients throughout the emirate within the interval.
Dubai Police name centre
He famous that the centre helps the Dubai Police management’s imaginative and prescient of enhancing group happiness and making Dubai “the most secure metropolis.”
He mentioned: “That is achieved by guaranteeing speedy responses to calls and leveraging trendy applied sciences to deal with buyer inquiries in a number of languages.”
The 901 name centre is structured into three key platforms overlaying cellphone calls, emails, good functions, and chat companies.
“The primary platform includes specialised workers who handle cellphone calls and inquiries, specializing in resolving complaints, strategies, and requests,” Abdullah Ibrahim defined.
He added that the centre presents a variety of companies to the general public, together with criminal-related companies, visitors companies, certificates issuance, and group assist.
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