Pendo Pricing 2026: Is It Price It?

Key Takeaways

• Pendo is a no-code platform that helps handle software program experiences.
• Its options aid you perceive how customers behave and enhance engagement.
• Options embrace accumulating suggestions, analyzing sentiment, giving AI-driven workflow strategies, and creating customized in-app guides.
• All these work effectively collectively in a single place, making it simpler to handle person engagement and enhance adoption.
• Pendo additionally contains AI options to reinforce workflows, enhance person expertise, and enhance worker effectivity.
• You possibly can attempt Pendo with a 30-day free trial or a forever-free plan. There are additionally 4 paid plans primarily based on the variety of month-to-month energetic customers (MAUs).

In This Information…

Overview Of Pendo

Most SaaS manufacturers now have robust tech methods in place. Others nonetheless wrestle to attain good ROI as a result of they focus solely on launching superior merchandise. However the manufacturers that stand out are those that additionally emphasize person expertise. These corporations seemingly acknowledge the advantages of Pendo or are already utilizing it. Pendo is a number one platform for enhancing product experiences in SaaS corporations, serving to companies perceive how customers work together with their services.

What Is Pendo?

Pendo helps digital companies, particularly SaaS corporations, perceive their merchandise higher. When corporations use many instruments to research person habits, they waste time and sources on software program growth. Nonetheless, Pendo has the whole lot wanted for managing software program experiences in a single place. It helps groups shortly adapt to altering buyer wants by combining customized onboarding, in-app steerage, person suggestions, and product analytics. This permits customers, together with these with out technical backgrounds, to simply see how clients work together with their merchandise and enhance product experiences for higher ROI.

Core Options And Performance

Pendo’s most important promoting level is how its options work collectively to spice up effectivity. It connects varied methods, serving to companies profit from their AI, SaaS, agent-based, and cell platforms.

One in every of Pendo’s core features is to assist groups leverage analytics to drive long-term enterprise affect. As an alternative of counting on handbook occasion tagging, groups can make the most of automation that immediately tracks person habits for real-time efficiency insights. Listed below are its key product analytics options:

Pendo Options For Product Analytics

• Characteristic Monitoring
  Monitoring how customers work together together with your software program to determine which options are most fascinating and drive extra worth.
• Automated Occasion Monitoring
  Mechanically capturing clicks, pageviews, and different related person engagement metrics.
• Person Journey Optimization
  Monitoring person journey to match and spot points or drop-offs and optimize for larger conversions.
• Customized Dashboards
  Collaborative, automated dashboards customized to trace particular metrics, similar to person conversion, retention, adoption, and drop-off.
• Session Replays
  Video “replay” playbacks of person habits to determine utilization patterns, context behind person journeys and interactions, product errors, and workflow bottlenecks.
• Knowledge Integration
  Combining knowledge from Pendo, present CRMs, and third-party integrations like Salesforce and Slack to trace product utilization.
• AI Suggestions
  AI-powered suggestions to reinforce workflows, productiveness, and app utilization.

Pendo Options For Person Engagement

Customary e-mail or product guides are a factor of the previous. Fashionable customers need easy-to-understand steerage that helps them shortly undertake software program, and that is the place Pendo is available in. Beneath are the important thing engagement options for each desktop and cell customers:

• In-App Guides
  Guides embedded into your product’s UI, permitting customers to get help with out disruptions.
• Personalised Guides
  Segmented guides to focus on particular customers primarily based on the place they’re of their app journey, utilizing tailor-made messaging.
• AI-Generated Guides
  Immediately producing step-by-step guides utilizing AI, just by placing in prompts, content material preferences, and the beginning URLs.
• Person Ideas
  Utilizing tooltips, banners, onboarding guides, modals, and different in-app messaging instruments to supply person steerage seamlessly.
• Useful resource Heart
  Creating an in-app useful resource heart with video tutorials, entry guides, walkthrough tutorials, and different materials for a greater onboarding expertise.

Pendo Options For Suggestions Assortment And Sentiment Evaluation

Person suggestions is essential for getting extra folks to make use of an app. Pendo provides instruments that simplify the method of accumulating suggestions and analyzing person sentiment. This helps prioritize what customers care about most. Listed below are the primary options for accumulating suggestions and analyzing sentiment:

• Pendo NPS
  Frequently monitoring NPS (Web Promoter Rating) in-app to measure person satisfaction and monitor enhancements.
• NPS Analytics
  Monitoring person habits and product options that affect your NPS, each positively and negatively.
• Surveys And Polls
  In-app surveys and polls to collect person suggestions (Pendo provides polls as a part of its Guides).
• AI-Powered Sentiment Analytics
  AI-generated insights into person attitudes and tendencies to determine person patterns, recurring issues, utilization tendencies, and unaddressed ache factors.

Pendo Options For Worker Productiveness

Pendo is designed to your clients, however you may as well use it to spice up your staff’s productiveness. It reveals how your staff use inside instruments and provides options that assist them work with advanced purposes. Listed below are its key options for worker productiveness:

• In-App Guides
  Step-by-step walkthroughs for onboarding new hires.
• Course of Analytics
  Analytics on worker workflows to determine inefficiencies and points to reinforce in-app journeys.
• Change Administration
  Custom-made guides to reinforce adoption throughout new rollouts or system migrations.
• Roadmaps
  Creating inside roadmaps to align stakeholders and simplify communication amongst cross-functional groups.

Pendo Use Circumstances

Pendo is primarily utilized by UX designers, product managers, operations stakeholders, entrepreneurs, and buyer success managers to cut back friction in person journeys and improve software program adoption. Widespread use instances embrace:

• Product Adoption
  Analyzing person interactions to trace adoption and ship in-app messaging to extend adoption charges.
• Advertising
  Custom-made in-app guides and messaging for particular person segments, together with in-app nudges for desired person interactions.
• Onboarding
  Personalised and automatic onboarding for brand spanking new customers, particularly by way of step-by-step walkthroughs to cut back first-time friction.
• Buyer Success
  Monitoring utilization and previous habits patterns to determine at-risk clients and deploy re-engagement campaigns.
• Churn Discount
  Monitoring early indicators of person drop-off and re-engaging at-risk customers earlier than they drop off the funnel fully.
• Product Launch
  Creating personalized in-app messaging to introduce new merchandise or in-app options and measuring their adoption.
• Roadmaps
  Utilizing collected suggestions and sentiment evaluation to plan structured roadmaps for environment friendly planning.
• Worker Interactions
  Worker segmentation for personalized coaching, gathering suggestions for enhancing workflows, and monitoring utilization of instruments for making certain compliance.

What Can You Do With Pendo?

With Pendo, steady product enchancment turns into easy. Groups can leverage deep knowledge and AI-powered insights for key purposes, similar to:

• Measuring product success by way of utilization patterns and engagement metrics.
• Segmenting customers primarily based on adoption stage, habits, and function to tailor experiences.
• Creating customized onboarding experiences that assist completely different customers undertake completely different merchandise seamlessly.
• Monitoring retention charges, adoption numbers, rising tendencies, new characteristic adoption, and different key metrics to know person engagement higher.
• Gathering complete suggestions by way of session replays, NPS surveys, in-guide polls, and many others.
• Delivering personalized in-app messages and guides primarily based on person habits and suggestions.
• Analyzing sentiment to determine utilization bottlenecks, patterns, and enhancements as shortly as attainable.
• Leveraging personalized dashboards to tailor engagement methods for sooner product adoption.
• Creating in-app messaging and guides for cell merchandise.

How A lot Does The Pendo App Value?

Pendo pricing shouldn’t be publicly out there, because the platform solely accepts requests for customized quotes. Nonetheless, Pendo pricing plans are segmented into 4 tiers to accommodate completely different staff sizes and use instances, and the platform additionally provides a free plan. Every plan is versatile and scaled primarily based on whole month-to-month energetic customers (MAU), so groups can select one that matches their software program adoption wants. Beneath is an in depth breakdown of what every Pendo value plan contains.

Pendo Free

The Free plan permits as much as 500 MAUs and provides the next options:

• In-app analytics, together with behavioral analytics, retroactive knowledge analytics, retention reporting, and account segments.
• In-app guides, together with cell guides, accessibility options, and surveys.
• Pendo-branded NPS surveys (paid).
• One-year entry to knowledge retention.
• Product discovery roadmaps.
• SSO and safety compliance (HIPAA, GDPR, Privateness Protect, and many others.).
• Buyer help (self-serve solely).

Pendo Base

The Base plan helps you to select a customized variety of month-to-month energetic customers (MAUs) primarily based in your wants. Along with the options within the Free plan, the Base plan additionally contains the next:

• Customizable stories, product engagement scores, cross-app journey stories, and different analytics options.
• In-app useful resource heart, guided experiments, automated guides, embedded guides, and extra guide-related functionalities.
• Session replays (out there for a charge).
• Product discovery roadmaps (out there for a charge).
• Customized NPS surveys (out there for a charge).
• Orchestrated person journeys, native e-mail capabilities, and advertising automation integrations (out there for a charge).
• Seven-year knowledge retention, API entry (out there for a charge), knowledge synchronization (out there for a charge), and one integration included.
• Buyer help is accessible.

Pendo Core

The Core plan additionally permits a customizable variety of MAUs, along with the options included within the Base plan:

• Session replays are included, that includes frustration indicators, limitless session seize, and a 30-day retention interval.
• Product discovery roadmaps are additionally out there (out there for a charge).

Pendo Pulse

The Pulse plan permits for a customizable variety of MAUs and contains the next extra options past these provided within the Pendo plan.

• Product discovery options, together with suggestions summaries, automated suggestions triaging, concept prioritization, and a buyer portal.
• Sentiment evaluation options, together with NPS triage, e-mail subscriptions, and AI summaries.

Pendo Final

The Final plan supplies a tailor-made variety of MAUs and the options included within the Pulse plan, plus:

• Orchestrated journeys.
• Native emails and advertising automation integrations.

Does Pendo Supply Trials?

Sure. The platform provides a 30-day free trial. That is completely different from the Free plan as a result of it offers you full entry to Pendo for one month. Throughout this time, you should utilize all of the options like analytics, suggestions instruments, journey orchestration, and in-app guides. The Free plan is legitimate indefinitely however has restricted options.

Is Pendo Pricing Negotiable?

Pendo provides pricing plans that already embrace reductions for bundles. Nonetheless, you’ll be able to negotiate their costs, particularly for those who’re making a multi-year dedication, shopping for bundled providers, selecting semi-annual billing, or buying in bigger portions. To debate your wants and negotiate costs, contact Pendo’s gross sales staff.

Professionals And Cons Of Utilizing Pendo

To see if Pendo is value your money and time, let’s have a quick take a look at its execs and cons.

Professionals

• Strong Analytics
  Pendo’s analytics usually are not solely correct but additionally extraordinarily detailed, permitting groups to trace characteristic adoption and historic patterns by way of retroactive evaluation.
• No-Code Guides
  Pendo’s no-code nature means non-technical groups can simply undertake it and create step-by-step guides, onboarding walkthroughs, and different related sources with none developer help.
• Centralized Hub
  It provides a variety of providers in a single place, together with in-app messaging, self-service useful resource facilities, NPS surveys, and sentiment evaluation. It additionally supplies AI-powered instruments to enhance workflows.
• Customizable Dashboards
  Extremely customizable dashboards enable enterprises to leverage extra customized reporting, even cross-app dashboards that monitor engagement throughout varied product traces.
• Helpful For Staff Too
  Pendo works for each exterior customers and firm staff, enhancing adoption, effectivity, and workflow creation inside groups.

Cons

• Extra Costly
  The price of every pricing tier will increase as you enhance MAUs. Which means the platform could be costlier than different alternate options with fewer options.
• Bigger Studying Curve
  Though in-app guides could also be no-code, establishing analytics, segmenting customers, and monitoring worker workflows would require intensive product information.
• Lack Of Customization
  Pendo provides varied pre-built templates. Nonetheless, its guides lack detailed UI customization, which large-scale branding groups want, in addition to primary options similar to cell notifications.
• No Public Pricing Out there
  The shortage of transparency on its pricing plans makes it troublesome for groups to make fast buy selections.

So, Is Pendo Price It?

Pendo is a product analytics platform that helps organizations make data-driven selections to develop and scale. It’s best for mid-to-large-scale SaaS corporations that wish to monitor how customers have interaction with their merchandise, help massive person teams, and handle worker efficiency. Nonetheless, Pendo will not be appropriate for early-stage groups that don’t focus a lot on analytics, particularly since its pricing goes up as month-to-month energetic customers enhance.

References:

FAQ