The TikTok outage trigger revealed

UPDATE: Jan. 26, 2026, 1:01 p.m. EST TikTok has shared extra particulars about the reason for the outage that affected U.S. customers over the previous 24 hours.

TikTok has new U.S. house owners (lastly), however the app had a tough opening weekend, with many U.S. customers unable to entry the app, add new movies, or refresh their feed. Now, TikTok has defined what went improper.

In accordance with TikTok, an influence outage was the supply of downtime on the app.

“Since yesterday we’ve been working to revive our companies following an influence outage at a U.S. information heart impacting TikTok and different apps we function,” stated an official assertion from TikTok posted on X. “We’re working with our information heart companion to stabilize our service. We’re sorry for this disruption and hope to resolve it quickly.”

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TikTok seems to be working usually in the mean time.

Over the weekend, the social media app was hit with 1000’s of person outage experiences, with Downdetector exhibiting spikes in customers reporting issues in accessing the platform. (Disclosure: Downdetector is owned by Ziff Davis, the identical mum or dad firm as Mashable.)

Credit score: Down Detector

It is price noting that TikTok has had a really busy week, nonetheless. On Thursday, the Chinese language-owned platform introduced that it had reached a deal to proceed working within the U.S. after years of strain from politicians, creating the catchily named, majority U.S.-owned TikTok USDS Joint Enterprise LLC. Following the announcement, U.S. customers have been greeted with a pop-up asking them to learn and comply with the app’s new Phrases of Service, inflicting confusion and alarm amongst some customers.

Is it potential that the switch in possession, and no matter that entails behind the scenes, led to the problems customers skilled on Sunday? It is tough to say with none official phrase from TikTok, however the timing definitely appears notable.

Matt Binder contributed further reporting to this story.