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Grounded after a glow-up.
A Texas lady claimed a Spirit Airways agent refused to let her verify in for a flight resulting from security issues from a beauty process she underwent days earlier.
Shataria Banks wasn’t permitted to board her flight at Miami Worldwide Airport on July 23 regardless of her physician alleging that she had clearance to fly.
“Though y’all had my medical clearance, though my docs cleared me, you might be nonetheless, you already know, limiting me to fly,” Banks recalled throughout an interview with CBS Information Miami.
Banks filmed a part of the afternoon’s heated confrontation with a Spirit agent, who mentioned they had been following firm protocol.
“So, um, do you all have that coverage on-line earlier than you e-book?” Banks was heard asking on a cellphone video shared with CBS Information Miami.
“We’ve a process that I’ve to comply with,” the unidentified agent responded.
The 2 girls talked over one another till the Spirit worker was heard saying, “It’s about your security.”
Banks didn’t reveal which beauty process she underwent, however claimed that she spent a number of days recovering earlier than she tried to fly residence to Houston.
“I’m not saying that they will’t deny their vacationers and so they’re looking for his or her security, however have one thing in place, as a result of all people don’t have cash to waste for a brand new flight. I by no means need to fly with them, ever, ever,” Banks advised the tv station.
The rejected flyer mentioned she was given a typed-out “flight certificates,” allegedly written by her physician.
“I’m scripting this letter to request a flight help certificates for my affected person. After a radical evaluation, I affirm that my affected person can journey by air,” the doc said.
Spirit Airways insisted that Banks was “not match for journey” when she tried to verify in for her flight again residence.
“The protection and well-being of our Visitors is our prime precedence,” Spirit Airways advised the outlet.. “Our information present the brokers adopted our procedures and consulted with a delegated on-call medical skilled by way of our vendor MedLink to confirm the Visitor’s health to journey.”
MedLink is a medical advisory service that connects aviation-trained emergency physicians with flight crews and passengers when wanted, in accordance with the corporate’s web site.
“The medical skilled at MedLink was knowledgeable of the Visitor’s documentation and suggested that the Visitor was not match to journey based mostly on their situation on the time and within the curiosity of their security. The Visitor was finally issued a refund for the flight,” the assertion added.
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