U.S. Social Safety Administration Commissioner Frank Bisignano explains why Social Safety funds might run out before anticipated on Mornings with Maria.
The Trump administration’s Social Safety commissioner on Monday hit again at criticisms of “mismanagement” leveled by Sen. Elizabeth Warren, D-Mass., towards the company’s adjustments to its customer support practices.
Frank Bisignano, commissioner of the Social Safety Administration (SSA), responded to Warren’s criticisms in a letter solely reviewed by FOX Enterprise forward of its launch. He defended the administration’s adjustments and wrote that the SSA is “experiencing a customer support turnaround after 4 years of lengthy wait occasions and file backlogs underneath the Biden administration.”
“Whereas I welcome your current curiosity in customer support at SSA and the myriad of correspondences you despatched my predecessor and me since President Trump’s inauguration on January 20, 2025, I am struck by how little you corresponded with the company to specific concern about deteriorating customer support throughout the earlier administration,” Bisignano wrote to Warren.
The commissioner mentioned Warren did not write to his Biden-era predecessors to handle deteriorating wait occasions, which Bisignano mentioned reached an all-time excessive of 42 minutes in November 2023, or the considerations raised by SSA staffers in employment satisfaction surveys.
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Sen. Elizabeth Warren has criticized the SSA’s adjustments to its customer support practices. (Al Drago/Bloomberg by way of / Getty Pictures)
“With a brand new administration in workplace and across-the-board enchancment within the efficiency information resulting from sturdy management, world-class administration, and a brand new method, which leverages expertise, you now declare there’s a customer support disaster at SSA. You additional query the long-standing methodology behind the efficiency information, which is ready by SSA’s devoted profession workforce and frequently reported to Congress throughout administrations,” he wrote.
Bisignano’s letter included SSA information exhibiting that the typical pace of reply on SSA’s nationwide 800 quantity has improved from 27.6 minutes in fiscal 12 months 2024, to twenty minutes within the Oct. 5, 2024, to Could 7, 2025, interval. It improved additional to 10.4 minutes within the Could 8 to July 25 interval, and was even faster at about 4.6 minutes within the July 21-25 interval, in line with his letter.
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Frank Bisignano is serving because the Commissioner of the Social Safety Administration. (Owen Hoffmann/Patrick McMullan by way of / Getty Pictures)
He additionally included information for SSA subject places of work which confirmed wait occasions ranged between 28.3 and 30.9 minutes in fiscal 12 months 2024, however declined to 26.3 minutes within the first quarter of fiscal 12 months 2025. That pattern continued in Q2, declining to 21.4 minutes from January to March and was additional lowered to twenty.9 minutes in Q3 from April by way of June.
Bisignano’s letter additionally indicated that the backlog of preliminary incapacity claims has been lowered to about 936,000 pending circumstances – a lower of 26% from the all-time excessive of 1,269,713 in June 2024.
“Throughout all of our service indicators, the proof is evident: higher administration is bettering the client expertise on the telephones, within the subject places of work, and on-line. Nothing within the information helps the irresponsible allegations of mismanagement and a customer support disaster at SSA,” he wrote.
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Bisignano’s letter touted customer support wait time reductions for visits to subject places of work in addition to cellphone calls. (Mark Felix for The Washington Publish / Getty Pictures)
The commissioner added that his employees is out there to research precise circumstances by which Warren has claimed the company’s customer support has fallen brief, inviting her to work with the SSA to handle potential points within the circumstances she has raised.
Bisignano invited Warren to fulfill with him on a go to to a SSA subject workplace in Massachusetts on Aug. 22 and wrote, “I acknowledge the transformation in customer support that’s occurring at SSA has been unimaginable for a few years. I would like you to see the progress we’ve made first-hand, in addition to the exhausting work carried out by our devoted public servants.”
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