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A brand new survey reveals a rising dissatisfaction with so-called “healthcare navigators” who are likely to work on behalf of well being plans in favor of extra unbiased, clinically built-in choices. Two-thirds of consultants mentioned they sometimes information purchasers to healthcare navigation options past their insurance coverage carriers, usually to unbiased navigation firms for causes together with higher member expertise, medical integration, guidance, and readability on value financial savings.
The 2025 Advantages Sentiment Index, sponsored by Quantum Well being and produced by MedCity Information, finds that healthcare navigation is at a crossroads. Navigation is thought to be a invaluable device for self-insured employers to boost advantages for his or her workers and to handle prices. Practically 30% of consultants advocate healthcare navigation, concierge, or advocacy companies to regulate healthcare prices. However there’s a want for reporting from distributors that gives clear, actionable insights on ROI.
The report additionally highlights rising tendencies from the angle of those profit consultants on GLP-1 drug protection, together with the sorts of circumstances being positioned on protection, and AI adoption.
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Picture: © Marco Bottigelli, Getty Photos
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