A complete of 1,974 complaints had been submitted through the month.
The highest-ranked airways had been:
- Saudia led the rating with the fewest complaints — 31 per 100,000 passengers — and achieved a 98 per cent decision price
- Flynas got here second with 36 complaints per 100,000 passengers, resolving 100 per cent of circumstances on time
- Flyadeal ranked third with 40 complaints per 100,000 passengers, additionally sustaining a 100 per cent decision price
Essentially the most frequent points reported by passengers had been associated to flights, baggage, and tickets.
Saudi aviation satisfaction
Amongst worldwide airports with greater than six million passengers yearly, King Khalid Worldwide Airport in Riyadh recorded the fewest complaints, with simply 23 circumstances, all resolved on time.
For worldwide airports dealing with fewer than six million passengers, Taif Worldwide Airport led with solely three complaints, resolved at a 100 per cent price.
Within the home class, King Saud Airport ranked first, receiving simply two complaints, additionally with a 100 per cent decision price.
GACA mentioned it publishes the month-to-month index to assist travellers make knowledgeable selections and to encourage competitors amongst service suppliers.
The authority has additionally launched initiatives comparable to issuing service tips to airport companions and coaching airline workers on passenger rights.
