- Cisco pronounces new activity and notetaker brokers, and lots of extra
- Companies may also make use of a brand new AI receptionist
- RoomOS 26 provides much more AI options
Cisco is including AI brokers into its Webex platform to deal with automating duties, summarizing conferences and dealing with workflows in a bid to maintain up with trade giants like Zoom (which just lately reinvented itself as an AI-powered productiveness ecosystem, not the video conferencing platform we obtained to know through the pandemic).
The corporate revealed the brand new instruments at its WebexOne 2025 convention, calling the modifications ‘Linked Intelligence’ and stressing people and AI brokers should work collectively for max productiveness.
Chief Product Officer Jeetu Patel made huge claims, stating ‘Linked Intelligence’ will “basically enhance how folks join with one another, how they work together with AI, and the way AI brokers themselves collaborate.”
Cisco provides new AI brokers to Webex
Among the many new agentic applied sciences are the duty agent (producing assembly motion objects), notetaker agent (transcribing and summarizing conferences), polling agent (gaining participant enter) and assembly scheduler (proposing schedules primarily based on availability).
Cisco additionally added a brand new AI receptionist, which it described as an “always-on digital receptionist” able to responding to buyer questions, scheduling and transferring calls.
Basic availability for the brand new agentic instruments is ready for This autumn 2025 and Q1 2026, with Cisco additionally engaged on integrations with Amazon Q Index, Microsoft 365 Copilot, Salesforce and Jira to enhance the worth of its instruments for extra prospects.
The corporate can also be bettering its RoomOS 26 working system, permitting Cisco Collaboration Gadgets not solely to entry a few of the new brokers, but additionally to launch audio zones which use the AI-powered Ceiling Mic Professional to solely decide up sound inside predefined boundaries.
Cisco has additionally labored with Nvidia to create digital twins of customers’ assembly rooms in order that IT groups can optimized configurations. These new RoomOS 26 options might be usually out there earlier than the top of 2025.
