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- Some Spotify customers say they’re nonetheless experiencing app crashes
- The issue was first acknowledged by Spotify on Tuesday November 18
- Spotify help says it’s “conscious that this problem remains to be ongoing”
A curious Spotify bug that causes the app to crash is continuous to have an effect on many customers, over two days after it was first reported and acknowledged by Spotify.
We first reported the difficulty on Tuesday November 18, when a thread on Spotify’s ‘Ongoing Points’ neighborhood web page began to achieve a whole lot of votes and feedback. Unusually, the issues weren’t confined to 1 platform, with customers throughout iOS, Android and Mac all reporting the same problem.
Initially, it appeared that the app crashes have been associated to listening to podcasts, as these posts gained the biggest variety of upvotes (indicating that others have been experiencing the identical factor). Nonetheless, more moderen posts say that the app merely “begins and closes inside a fraction of a second” and is unrelated to podcasts.
It is potential that there are a number of Spotify points right here being reported in the identical thread, which is titled “app is crashing when beginning a podcast”. Both approach, the most recent message from Spotify’s discussion board mod is that “our groups are conscious that this problem remains to be ongoing, and are persevering with to analyze”.
This can be a change from Spotify’s line from two days in the past, the place it stated “we’re comfortable to say that this could now be mounted”. That assertion remains to be the most recent one on the Spotify Standing account on X. I requested Spotify for additional touch upon the difficulty and it stated it did not have any additional updates right now.
What are you able to do?
For those who’ve been hit by this problem, the one piece of official recommendation is to make a clear set up of the Spotify app. Spotify says that “some customers have famous that this helps remedy the difficulty”, however others within the thread’s replies say that even this hasn’t accomplished the trick.
Doing a clear set up does not come with out its drawbacks – you may have to redownload any downloaded music and podcasts for offline listening and the settings can even return to their defaults. Nonetheless, your playlists, likes and extra shall be saved intact, as a result of (not like downloaded music) they don’t seem to be saved domestically.
If you wish to give the clear set up a strive, the method is barely completely different throughout platforms. On Android, go to your cellphone’s Settings > Apps > select Spotify > faucet Storage / Storage & cache reminiscence > go to Clear storage / Clear information > Clear cache. Then return to the earlier display and faucet Uninstall.
On iOS, as a substitute open the Spotify app, then faucet your profile photograph within the top-left. Then go to Settings and privateness > Information-saving and offline > Storage, then click on on Clear cache. Now go to your cellphone’s Settings > Common > iPhone Storage > Spotify > Offload the app, then affirm and faucet Delete app. Reboot your iPhone after which go the App Retailer to reinstall Spotify. For different platforms, try Spotify’s official course of for these.
Hopefully, that’ll do the trick, nevertheless it nonetheless hasn’t hasn’t labored for many individuals, in response to current discussion board posts. One from in the present day says “I’ve tried a clear reinstall on my iphone (iOS 18.6.2) and the app nonetheless does not load. The Spotify brand seems however then crashes.”
With many reporting that they are now on day three of not with the ability to use their Spotify Premium accounts, it appears an extra backend repair is required. We’ll be chasing up Spotify for an replace, however within the meantime tell us in the event you’re additionally affected within the feedback beneath.
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