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Up to date on Jan. 14 at 8:00 p.m. ET: Eight hours after the cell outage started, Verizon nonetheless hasn’t made any statements on the reason for the issue, and prospects are nonetheless reporting an absence of service. The issue is critical sufficient that the Federal Communications Fee has now weighed in:
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Up to date on Jan. 14 at 5:57 p.m. ET: The platform Downdetector has now obtained greater than 1.7 million person error reviews for Verizon. By Wednesday night, some Verizon prospects reported restored service; nevertheless, many social media customers are nonetheless complaining of ongoing issues.
Verizon has not but defined the supply of the outage or supplied a timeline for a possible repair. On X, a Verizon help account instructed that prospects might obtain a reduction on their telephone invoice based mostly on the outage.
Up to date on Jan. 14 at 4:46 p.m. ET: Verizon issued a brand new assertion Wednesday afternoon, saying its workforce was on the bottom engaged on a decision.
“Verizon’s workforce is on the bottom actively working to repair at this time’s service challenge that’s impacting some prospects,” the corporate posted on X. “We all know this can be a enormous inconvenience, and our high precedence is to get you again on-line and related as quick as attainable. We recognize your persistence whereas we work to resolve this challenge.”
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Up to date on Jan. 14 at 4:02 p.m. ET: Because the Verizon outage continued, T-Cellular issued a press release on X confirming its personal community was nonetheless working usually:
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At the moment, solely Verizon has confirmed a wi-fi community outage.
Up to date on Jan. 14 at 2:27 p.m. ET: Verizon issued a brand new assertion concerning its ongoing service disruptions. The corporate indicated the problems persevered, however that it was engaged on a repair.
“Verizon engineering groups are persevering with to handle at this time’s service interruptions,” the corporate wrote on X. “Our groups stay totally deployed and are centered on the problem. We perceive the influence this has in your day and stay dedicated to resolving this as rapidly as attainable.”
Mashable Gentle Velocity
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On Wednesday afternoon, 1000’s of Verizon cell prospects reported an outage, with widespread service outages sending some prospects’ telephones into SOS mode.
Consumer-reported points spiked at Downdetector round noon Japanese time. (Disclosure: Downdetector is owned by Ziff Davis, the identical father or mother firm as Mashable.)
“Verizon is at the moment grappling with a nationwide service disruption that has generated over 1 million reviews (1,053,104) inside the final 24 hours,” famous Downdetector in an replace Wednesday afternoon. Nearly all of Downdetector customers reported issues with both “complete lack of sign” or “cell phone failure.”
Verizon’s help web page on X wrote that it was conscious customers have been having points and that it was engaged on fixing the issue. An organization consultant supplied the identical assertion to Mashable.
“We’re conscious of a problem impacting wi-fi voice and information companies for some prospects,” the account posted. “Our engineers are engaged and are working to establish and clear up the problem rapidly. We perceive how vital dependable connectivity is and apologize for the inconvenience.”
Because the outage continued, customers shared their frustration on social media.
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What does SOS imply in your telephone?
In brief, if you see SOS in your telephone, it means you are not related to a mobile community. “In case you see SOS or ‘SOS solely’ within the standing bar, your gadget is not related to your mobile community, however you may nonetheless make emergency calls by different provider networks,” reads an Apple help web page on the function.
In brief, whereas affected prospects might be unable to make or obtain calls and texts or entry information companies, they need to nonetheless be capable to place emergency 911 calls by way of satellite tv for pc.
Are T-Cellular, AT&T having points, too?
Across the identical time user-reported points for Verizon spiked, the identical development occurred for T-Cellular and AT&T. Each companies skilled spikes in reviews on Downdetector. That doesn’t imply, nevertheless, that the carriers have been essentially experiencing the identical challenge confirmed by Verizon. Downdetector tracks user-reported points, which could be made in error or for a completely completely different downside.
What’s the reason for the Verizon outage?
Thus far, Verizon has not launched any info on the reason for the January 2026 outage. Nonetheless, this is not the primary time Verizon prospects have handled service disruptions.
Verizon cell prospects additionally skilled transient outages in August and October 2025, which Verizon finally attributed to software program points. A service disruption in 2024 additionally despatched some Verizon prospects’ telephones into SOS mode.
This story is creating and might be up to date as crucial…
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